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Frequently Asked Questions

WHY WON'T MY DOOR OPEN?

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This can be caused by a broken spring. Easy to see, as shown in the picture above - the spring above the door will be in two pieces. I have replacement springs, this needs to be done by a door technician as the springs are loaded with high tension. Contact me to arrange repair.  

IS YOUR DOOR JAMBING?

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This may be caused by a broken hinge. Cracked or broken hinges can be picked up on a regular service. It is recommended that you service your door every 12 months. 

WHY IS MY DOOR ON AN ANGLE?

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Cables can come loose from the drum due to lack of spring tension. The springs can be adjusted as they lose tension over time.